Chatbots are used extensively in many services such as the following:
3. Government, and
4. Travel and Hospitality.
Question: Define chatbots and pick two out of the services listed above and describe vividly how chatbots are used extensively in those two giving typical examples where necessary. Include at least 2 APA references.
The discussion post should be about 250 words.
Replies to two classmates – 100 words each.
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