Conducting a formal presentation and communication on workplace conflict and difficulties BRIEF As the HR manager of a five star hotel chain that

Conducting a formal presentation and communication on workplace conflict and difficulties


As the HR manager of a five star hotel chain that includes 20 different departments, you are to plan, make and conduct a formal presentation  assuming the students as staff members of different departments and your trainer as the senior manager. Using any of the problem scenarios/situations as the contexts you are required to present, advise, make decisions and guide organisational staff members. Assume the employees within the scenarios are present during your presentation.

SCENARIOS (select any one for your presentation and communication):

1.    Alexandra is an apprentice chef at Cafe Claude’s in your Hotel. Basil, the head chef, pays her a lot of attention. At first she feels flattered, but when he starts touching and cuddling her she is worried. She wants him to stop, but is afraid that if she says anything she might lose her job or strain the working relationship.

2.    Donna is being interviewed for a position as a front service team leader. The interviewer, Eric, says how impressed he is with Donna. He then asks Donna about her personal life and plans she may have regarding marriage and children before the training is finished. Donna replies that she does not think the question is relevant to the job. Eric says that he is asking it to ensure that the company gets some return for the cost of training.

3.    Ho is a nineteen year old man from a Cambodian background. When Ho’s job requires him to deal directly with a hotel supplier, he is told by the supplier, “I’ll deal directly with the boss, not you, refugee”. Ho explains the situation to his boss, Iannis, who says he will deal with the supplier personally. Ho is humiliated and angry, but decides not to raise the issue with Iannis again for fear of being seen as weak and unable to handle the job

4.    Jemal is a devout Muslim who wears the traditional head covering, the hijab. Most of the workers at her place have no problem with Jemal’s dress. One colleague, however, Kalia, constantly mocks her for her beliefs, and calls her names. At times when Jemal is fasting, Kalia keeps putting food on her desk. Jemal gets very upset. She is uncomfortable with the situation and sometimes becomes ill with worry and calls in sick in certain days.

5.    Oswald has a Nigerian background. Having worked part-time for a few months, he applies for a full-time position that has become vacant in his department. His manager, Peter, says that he has to choose between several candidates, but has found in the past that Nigerians and other African people are not as responsible or reliable as others, but he will think about it.


·        Choose your own templates

·        You must have at least 10 slides

·        Business style font and size should be used

·        You are encouraged to include images, video links and colour

Use an icebreaker that encourages team work and the development of effective workplace relationships

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