Managing Team Performance Scenario SCENARIO As the delegated leader of the customer service team at ‘Yummy in your Tummy Lollies’ you are responsible…

Managing Team Performance Scenario


As the delegated leader of the customer service team at ‘Yummy in your Tummy Lollies’ you are responsible for ensuring that the shop is always staffed with shop assistants who make customers feel welcome, attend to their individual needs knowledgably and promptly and who are able to maintain the shop’s displays at all times. At any one time you have a team of fifteen (15) shop assistants with a need for six (6) per day. Due to the nature of the work you have an average staff turnover of ONE (1) staff position per month.

At a recent senior management meeting the business plan was developed from which you now to develop a performance plan for your sales team. You also need to remember the ongoing team requirements as well as those new requirements brought about the strategic plan. In essence, the business plan states that, over the next twelve (12) months, ‘Yummy in your Tummy Lollies’ is aiming to:

Increase turnover by 30% by:

§ Introducing twenty (20) new products including a range of 6 ‘healthy lollies’ options

§ Build market loyalty by specifically targeting ‘teens’ as customers by:

§ Designing new packaging specifically designed to have greater marketing appeal to the 7-12 age demographic

§ Introduce and roll out a club membership for ‘teens; that provides them free gifts for purchases over certain amounts.

Increase efficiencies by:

§ Increasing average customer sales from $4 per person per visit

§ Purchasing and installing a new computerised Point of Sales system (till) aimed at tracking sales by each Sales assistant


The requirement here is to undertake and complete the following key tasks within the tables provided:

1.    Define at least 3 new sales team goals for the next twelve (12) months. You are to ensure that all sales goals are written in a SMART (specific, measureable, achievable, relevant and timely).

2.    Define the Key Performance Indicators (KPI’s) and standards for each goal.

3.    Define the timeframe for each goal.

4.    Select one (1) goal and make an action plan which clearly documents how you will achieve this goal.

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more