Overview Customer retention is key in maintaining a successful business. The cost of gaining a new customer is much greater than the cost of keeping one satisfied. Today’s customer expects availabilit

Overview

Customer retention is key in maintaining a successful business. The cost of gaining a new customer is much greater than the cost of keeping one satisfied. Today’s customer expects availability, accessibility and accountability as there are many technologies available that should allow a business to offer all three.

Instructions

Part I:

Locate an online article related to customer retention and customer satisfaction, which provides an example of the importance of these topics in business today.

Briefly summarize the article, relating it to specific information discussed in your text. Identify how the practices of the business are addressing the customer expectations of availability, accessibility and accountability. Address how the needs of the twenty-first century are being met by the points in the article.

Part II:

The second part of the paper should include the following:

  1. Your assessment of how customer satisfaction and retention are related and need to be valued in regards to business processes.
  2. Support your finding with examples of your own personal experiences into your assessment of this topic
  3. Relate your assessment to the information discussed in your text in regards to this topic.

Note: If you do not include your opinion, the paper WILL NOT be graded.

The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 point, New Times Roman.

Correct APA formatting is required, including proper references and in-text citations.

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more